Terms of service

Terms of Service

Effective Date: December 11, 2025

Welcome to Willards HVAC Supply LLC. These Terms of Service (“Terms”) govern your access to and use of our website, willardshvacsupply.com (“Site”), and your purchase of any products from us. By using our Site and services, you agree to these Terms. If you do not agree, please discontinue use immediately.

1. About Us

Willards HVAC Supply LLC is an online reseller of HVAC parts and components. We sell new surplus and refurbished products sourced from independent third-party channels. We are not an authorized distributor for the brands listed and make no claims of endorsement or affiliation with the original manufacturers.

2. Account Eligibility & Security

You must be at least 18 years old to place an order.
You agree to provide accurate, current, and complete information for your account and purchases.
You are responsible for maintaining the confidentiality of your account credentials.

3. Orders & Acceptance

All orders are offers to purchase products from Willards HVAC Supply LLC.
We reserve the right to accept or reject any order at our sole discretion, including those suspected of fraud or policy violation.

4. Pricing & Payment

All prices are listed in U.S. Dollars (USD).
Prices may change without notice, but confirmed orders are not affected.
You agree to pay all fees and charges associated with your order, including shipping and taxes.
We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay.

5. Shipping Policy (Summary)

All orders ship within 24 hours of payment confirmation (excluding weekends and holidays).
Non-Freight Items: Ship via standard ground or expedited carriers.
Freight Items: Ship via LTL freight carriers.
We currently ship within the contiguous United States only.

See our full Shipping Policy for complete details.

6. Return, Exchange & Limited Refund Policy

Effective Date: May 26, 2026 Willards HVAC Supply LLC | 311 Belair Rd, North Augusta, SC 29841

Exchange-Only Policy

At Willards HVAC Supply, all approved returns are handled as exchange-only returns, regardless of the reason for return, including but not limited to seller error, shipping issues, wrong item received, defective merchandise, compatibility concerns, or customer ordering mistakes.

We do not guarantee refunds, and all return requests for an exchange must be made within seven days of delivery. Failure to do so will result in the rejection of your request regardless of whether the problem is due to our error or not.

Approved returns may be resolved through one or more of the following remedies, at our sole discretion:

Exchange for the same item
Replacement of the item
Exchange for an equivalent item of similar function or value
Store credit for future purchases

Limited Refund Exception

If an approved returned item cannot reasonably be replaced or exchanged because inventory is unavailable, discontinued, or otherwise not obtainable, Willards HVAC Supply may choose, at its sole discretion, to issue a refund to the original payment method.

Refunds are not guaranteed, are not a customer entitlement, and are issued only at the sole discretion of Willards HVAC Supply.

Seller Error / Wrong Item / Shipping Error

If we ship the wrong item, incorrect quantity, or an incorrectly labeled item, please notify us within 7 calendar days of delivery. Once approved, we will provide return instructions and prepaid return shipping.

Upon receipt and inspection of the returned product, we will resolve the matter through an exchange, replacement, equivalent product, or store credit, at our sole discretion.

If replacement inventory is unavailable, we may, but are not obligated to, issue a refund.

Customer Remorse / Compatibility / Wrong Part Ordered

Because HVAC products are highly technical and application-specific, returns for wrong part ordered, compatibility issues, misdiagnosis, change of mind, or pricing concerns are generally not accepted unless approved by Willards HVAC Supply.

If approved, any return resolution will be exchange-only and not a refund, except where Willards HVAC Supply elects otherwise in its sole discretion.

Defective Products / Warranty Claims

Defective items covered under our seller warranty will be resolved through repair, replacement, exchange, equivalent product, or store credit, at the sole discretion of Willards HVAC Supply.

Refunds are not guaranteed and may only be issued if replacement options are unavailable and Willards HVAC Supply elects to do so.

7. Product Accuracy & Representations

We make every effort to provide accurate product descriptions and photos. However, Willards HVAC Supply LLC cannot guarantee that all product listings are error-free. Product names and trademarks belong to their respective owners. We do not verify manufacturer serial numbers or claim manufacturer warranty coverage unless explicitly stated.

8. Intellectual Property

All content on this Site—including text, graphics, images, and logos—is owned by Willards HVAC Supply LLC or its licensors and is protected under applicable intellectual property laws. You may not copy, modify, or distribute any content without written permission.

9. Reseller Status

Please be aware that we are an independent reseller of HVAC parts and components. We are not authorized by the brands we resell. We do not claim endorsement or affiliation with any of the brands listed on our website.

Please also be aware that since we import our products from independent third-party resellers, we rely on these resellers for verification of products. As an independent distributor, we cannot verify the serial numbers on the items we resell in the manufacturer's database. You expressly waive Willards HVAC Supply from any action arising out of or in connection with our reliance on the third-party re-sellers from whom we import our products.

Willards HVAC Supply sells certified pre-owned products sourced through independent channels. All warranties and support, if applicable, are with Willards HVAC Supply and not the manufacturer. Willards HVAC Supply is not an authorized distributor or representative for the listed manufacturers and makes no representations regarding the quality control performed by any listed manufacturer on the products. The products listed on this website may vary in their country of origin, as well as in the accessories and other items included with the product, and in the language used on the packaging, parts, and any related instructions or printed materials.

All uses of third-party trademarks, names, or logos on our website are solely to accurately describe the products that we sell. We do not claim endorsement or affiliation with any of the brands listed on our website.

10. Limitation of Liability

To the fullest extent permitted by law, Willards HVAC Supply LLC shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our Site or products. Our total liability will not exceed the amount paid for the product in question.

11. Indemnification

You agree to indemnify and hold harmless Willards HVAC Supply LLC, its employees, and affiliates from any claims or damages arising from your use of our Site, products, or breach of these Terms.

12. Governing Law

These Terms are governed by the laws of the United States and the State of South Carolina. Any disputes shall be resolved in the courts located in South Carolina.

13. Changes to Terms

We may update these Terms at any time. Changes will take effect immediately upon posting on our website. Continued use of our Site after changes means you accept the updated Terms.

14. Contact Information

Willards HVAC Supply LLC
311 Belair Road
North Augusta, South Carolina 29841
United States

Phone: +1 (803) 510-7290
Email: support@willardshvacsupply.com
Office Hours: Monday – Friday: 8:00 AM – 5:00 PM (EST)
Closed Weekends and Holidays.

We aim to respond to all inquiries within 24 hours on business days.