Warranty Policy

Thank you for choosing Willard’s HVAC Supply. We take pride in the quality of our products and strive to ensure that every purchase meets your expectations. This Warranty Policy outlines the coverage and procedures for items purchased through our store.

1. Warranty Coverage

We provide a 1-year limited warranty on all eligible products purchased directly from Willard’s HVAC Supply.

This warranty covers:

Manufacturing defects
Material defects
Functional faults under normal residential or commercial use

The warranty period begins on the date your item is delivered and lasts for 365 days.

2. Warranty Provided by Willard’s HVAC Supply

Our warranty is provided by Willard’s HVAC Supply, not by the manufacturer.

If your item becomes defective within the 1-year period, we will, at our discretion:

Repair the product,
Replace it with a new or equivalent product, or
Issue a full or partial refund.

The choice between repair, replacement, or refund will be determined based on the nature of the defect and product availability.

3. What the Warranty Does Not Cover

This warranty does not cover:

Damage resulting from misuse, abuse, neglect, or improper installation
Normal wear and tear, cosmetic damage, or accidental damage
Damage caused by unauthorized repair or modification
Products purchased from unauthorized sellers or third-party marketplaces
Consumable parts (filters, seals, batteries, etc.) unless defective upon arrival

4. Warranty Claim Process

To file a warranty claim:

Contact us by email at willardshvacsupply@gmail.com.
- Order number or proof of purchase
- Description of the issue
- Photos or videos clearly showing the defect
  
  Provide the following details:
Once your claim is reviewed and approved, we will provide instructions on how to proceed.

Depending on the issue, you may be asked to return the defective product to:

📦 Return Address:

Willard’s HVAC Supply

311 Belair Road

North Augusta, South Carolina 29841

United States

5. Resolution Timeframe

Once we receive your defective item, we will inspect it and notify you of our decision within 5–10 business days.

Approved warranty claims will be processed as quickly as possible.

6. Limitation of Liability

Willard’s HVAC Supply’s liability under this warranty is limited to the repair, replacement, or refund of the defective item.

We are not responsible for any indirect, incidental, or consequential damages arising from product use.

7. Contact Us

If you have any questions or need assistance with your warranty claim, please contact our customer service team:

Email: willardshvacsupply@gmail.com
Phone: +1 (803) 510-7290

Our support team is available to assist you Monday through Friday, 9:00 AM – 6:00 PM (EST).